FAQs

Frequently Asked Questions (FAQ)
Privacy Policy - Shipping Information


We've put together this informational page to help answer many of the common questions we receive regarding Privacy, Discreet Shipping, Product Information and more. Please read this page carefully, and if you have any questions, please contact us.
Q: Where can I learn more about the Bambino Diapers and your other ABDL products?
A: All of our product pages have great detail on our ABDL products, including both our Classico and Bianco Diapers. For upcoming products please subscribe to our newsletter and visit our website often as we are introducing new products from time to time.

Q: Besides the Bambino Diaper what other AB/DL products do you offer?
A: We will be announcing more products very soon, but to tell us which products you're interested in, please visit our contact page to let us know what you'd like to see.


Q: What is your returns policy?
A: Please see our Shipping and Returns pages for a full explanation of our policies.

Q: What methods of Payment do you accept?
A: We accept the following methods of payment:

Credit Cards: Visa, Master Card, American Express and the Discover card.

PayPal: We gladly accept PayPal payments. To pay by PayPal you must have a PayPal account.

Money Orders: Yes, however your order will not ship until the money order is received.
Our mailing address is
Bambino Diapers
2692 Middlefield Road, Suite A
Redwood City, California, 94063

NO PERSONAL CHECKS ARE ACCEPTED

Q: How do I order online?
A: You can place a secure order from our online store. Once there, you can set up an account via our secure interface and place an order for any of our products.

Q: How do I know that your online shop is secure?
A: Your security is very important to us, and we handle all data as securely as we can. For all orders taken via our Website, we ask for credit cards information using a Secure Socket Layer (SSL) connection - the highest standard for the web. We constantly use third party services to verify our e-commerce security. We utilize PayPal, Braintree, and/or Authorize.net for processing our financial data, and our website is secured by standard SSL security certificate - all are very trusted names in e-commerce. You can and should ensure that you're shopping securely by checking to see the HTTPS in the address bar of our shopping cart pages. If you don't see the HTTPS in the address bar, don't enter any personal information.

Q: If I don't want to order over the internet, can I still place an order?
A: Yes, you can. Please sign up for an account with our online store and then choose "Mail Order" when going through the checkout process. You will then be directed to print out an online invoice and mail it to us with a money order for the total order amount. If you have any questions on how to order via mail, please email us at support (at) bambinodiapers.com

Q: Do you ever run out of inventory?
A: We keep our warehouse well stocked with inventory. There have been rare occasions when we have had inventory on backorder; we make every effort to clear your backorder as soon a possible. In some rare cases out of stock products will be well marked as such or we will notify you ASAP if the product you ordered have become out of stock. 

Q: How long will it take for my order to arrive?
A: We process orders as soon as we receive them during normal business hours Monday-Friday. If your order arrives before 2:00 pm pacific time, we'll ship the order the same day. All case and bag orders are currently being shipped FedEx Ground, see our Shipping page for more details and faster shipping options.

Q: What will show on my bill?
A: "TBHG LLC" will show on your credit card bill.

Above all else, if you have any questions regarding your privacy with us or our Privacy Policy, please contact us.