FAQs

Frequently Asked Questions (FAQ)

We've put together this informational page to help answer many of the common questions we receive regarding Privacy, Discreet Shipping, Product Information and more. Please read this page carefully, and if you have any questions, please contact us.
Q: Where can I learn more about the Bambino diapers and your other ABDL products you sell?
A: All of our product pages provide detailed information on that specific product. For product announcements, sales, contests, etc., please subscribe to our newsletter for the latest exciting updates!

Q: Besides the Bambino diapers, what other AB/DL products do you offer?
A: In addition to our Bambino diapers, we sell Rearz diapers, a range of boosters and other premium diapers from TotalDry, TENA and Abena. We will be announcing more and more products as time goes on, please visit our contact page to let us know what YOU would like to see!

Q: What is your privacy policy?
A: Please visit our Privacy Policy page for a full explanation!

Q: What is your returns policy?
A: Please visit our Shipping and Returns page for a full explanation!

Q: What methods of Payment do you accept?
A: We accept the following methods of payment:

Credit Cards: Visa, Master Card, American Express and the Discover card.

PayPal: We gladly accept PayPal payments. To pay by PayPal you must have a PayPal account.

Money Orders: Yes, however your order will not ship until the money order is received.
Our mailing address is
The Bottom Half Group
2692 Middlefield Road, Suite A
Redwood City, California, 94063

PERSONAL CHECKS AND CASH ARE NOT ACCEPTED, Cashier's checks ARE accepted.

Q: Can I pick up my order in person?
A: You sure can! Our will call hours are from 12:00PM PT to 4:00PM PT Monday-Friday. Will call is closed during the holidays. Please leave a note in the comment section of your order about the day/time you plan to stop by. A cashier's check, money order or CC/DC/PayPal payment on the website WILL be accepted. *CASH will not be accepted*

Q: How do I order online?
A: You can place a secure order from our online store. Once there, you can set up an account via our secure interface and place an order for any of our products.

Q: How do I know that your online shop is secure?
A: Your security is very important to us, and we handle all data as securely as we can. For all orders taken via our Website, we ask for credit cards information using a Secure Socket Layer (SSL) connection - the highest standard for the web. We constantly use third party services to verify our e-commerce security. We utilize PayPal, Braintree, and/or Authorize.net for processing our financial data, and our website is secured by standard SSL security certificate - all are very trusted names in e-commerce. You can and should ensure that you're shopping securely by checking to see the HTTPS in the address bar of our shopping cart pages. If you don't see the HTTPS in the address bar, don't enter any personal information.

Q: If I don't want to order over the internet, can I still place an order?
A: You can't place an order over the phone but you can sign up for an account with our online store and then choose "Mail Order" when going through the checkout process. You will then be directed to print out an online invoice and mail it to us with a money order/cashier's check (no cash) for the total order amount. If you have any questions on how to order via mail, please email us at support (at) bambinodiapers.com

Q: Do you ever run out of inventory?
A: We keep our warehouse well stocked with inventory. There have been rare occasions when we have had inventory on backorder; we make every effort to clear your backorder as soon a possible. In some rare cases out of stock products will be well marked as such or we will notify you ASAP if the product you ordered have become out of stock. 

Q: How long will it take for my order to arrive?
A: We process orders as soon as we receive them during normal business hours (PT) Monday-Friday! If your bag/case order using FREE SHIPPING or FedEx expedited options arrives before 2:00 pm Pacific Time, we'll ship out the order the same day. FREE SHIPPING sample orders and bag/case orders using USPS expedited options might not ship out the same day depending on when you order. All FREE SHIPPING case and bag orders are currently being shipped FedEx Ground, see our Shipping page for more information and faster shipping options. Contact us if you have any questions!

Q: What will show on my bill?
A: "TBHG LLC" will show on your credit card bill.