Orders ship the same day for in stock items if your order is received by 2:00 pm Pacific Standard Time, Monday thru Friday. Orders received Saturday or Sunday will be shipped the following business day. If the order is placed during a holiday weekend sale, the express methods of shipments will be handled first and then the FREE SHIPPING options will be shipped as first come first serve. If an order is canceled, but already processed through our shopping cart, and has not been shipped, there will be a $5 administrative fee to process the cancellation and refund your money.
PLEASE NOTE: Upgrading to Priority Overnight, 2 Day or Express Saver (3 days) does not change how long it takes for an order to ship from our facilities. It represents only the business days travel time required for delivery after leaving our warehouse. Priority Overnight, 2 Day and Express Saver (3 days) transit times include only business days; transit time and delivery dates do not count or include Sundays or holidays.
Once your order is processed in our warehouse, you will receive an email confirmation of the actual shipment from our shopping cart, in addition you can expect an email directly from FedEx near the end of the business day PST with your shipment confirmation and tracking number! You can receive an estimated ground time in transit and shipping schedules by visiting FedEx HERE. Our warehouse origin zip code is 94063. Please note that FedEx posts transit time in "business days" which excludes Sundays and holidays. The shipment time is from when FedEx or USPS picks up your package from our warehouse, not when you receive a "PROCESSED" notice from our shopping cart earlier in the day.
Orders consisting of one or two sample packages are usually shipped via the United States Postal Service (USPS), which does not provide tracking numbers. Larger orders (bags, cases and heavier samples) will be shipped via FedEx.
The determination of the shipping method is at the sole discretion of TBHG,LLC.
Should FedEx have to re-route a carton due to incorrectly supplied delivery information, a flat fee of $15.00 will be incurred and charged to you for in-state changes. Changes outside of the state will vary in price depending on the distance corrected, weight of the package and number of packages. Please be accurate with your billing and shipping addresses to avoid these unnecessary fees. PLEASE add company names, suite numbers, and apartment numbers and so on, where applicable. FedEx charges us for each failed attempt at delivering your order, so please work with us to ensure you receive your package quickly and conveniently.
We now offer the FREE option to have your package delivered to your closest FedEx location for increased privacy and convenience! Simply enter your address during Checkout and our system will automatically detect the three closest locations. There is NO FEE for this option and the package or packages must be picked up within five business days of arrival. If the package/packages are not picked up in this time period, FedEx will charge list rates to ship back the product which you, the customer will pay for. We have received many requests for this feature over the years and it is now available!
We highly recommend that our customers sign up with FedEx Delivery Manger HERE where you can customize your delivery options! With FedEx Delivery Manager, you can:
We are able to arrange direct shipments for cases and bags (no samples) via FedEx expedited options and USPS Parcel Post. The prices will be displayed during the checkout process.
We offer expedited shipping - Priority Overnight, 2 Day and Express Saver (3 days) shipping options are available through FedEx, Priority Mail and Priority Mail Express through USPS. During your checkout process simply select the expedited option you would like and the system will automatically calculate the increased cost. Remember, we offer Free Shipping via FedEx Ground in the continental United States. PLEASE NOTE: Per usual, there will be an increase in cost associated with expedited shipping. Time in transit for most Ground and Priority Mail packages is 3-7 business days. However, Priority Mail is not a guaranteed "on-time" service. Priority Overnight, 2 Day and Express Saver (3 days) offered by FedEx are guaranteed services and are expected to arrive the next business day, on the 2nd business day or the 3rd business days respectively, once the order has been shipped. If the package arrives later than the specified date provided to you by FedEx, you may contact FedEx at 1-800-419-4343 for domestic services. We currently do not offer international shipping. TBHG is not liable for delays in delivery or package arrival. Once a package leaves our warehouse facility, it is the responsibility of the customer to be in contact with FedEx or USPS to inquire about the estimated delivery date and time of your order.
We strive to make sure your entire order is shipped as discreetly as possible from our bags and cases to plain white plastic envelopes for our samples. There are no identifiable marking on the outside of our package, that can identify what is inside and the return address on the box merely states:
"TBHG, LLC" and our postal mailing address and the item number of the product purchased.
*Where a package cannot be shipped discreetly, we will clearly identify that product prior to your purchase on the specific product page.
*Our new and FREE delivery to closest FedEx option during checkout is another effective and convenient way to increase privacy.
Your privacy is very important to us.
If you provide us with an address that is incorrect or incomplete and the carrier returns the package to us, we can re-ship the package to a customer-supplied CORRECTED address with re-ship charges applied, or we can refund your purchase price less a 25% re-stocking fee. An additional fee may also be incurred for the returned package. That fee, applied by FedEx and USPS will be billed to you or can be taken from your refund.
FedEx will make a total of three (3) delivery attempts on consecutive days (M-Sat). After each delivery attempt FedEx will leave a FedEx Info Notice telling you the approximate time of the next delivery attempt. If after 3 attempts they still have not found you at home, they will return the shipment unless you call FedEx at 800-419-4343. You can customize your delivery request through FedEx Delivery Manager (register at FedEx.com/Deliver) to reroute your package to the closest FedEx location if you are away from your residence. If after five (5) business days you have not picked up the package from the local FedEx location, it will be returned to us.
Reshipment charges apply for orders returned for non-delivery plus we may charge you a 25% restocking fee if the package needs to be repackaged.
Should an order be lost or damaged in shipping, we will open a claim with the shipper, upon your request. We will replace or issue credit for the lost or damaged order once the claim has been settled. Our liability in cases of a lost or damaged package is limited only and solely to the amount of the claim paid and settled by the carrier.There is a 30 day time limit from when the package is shipped to file a claim.
If a package cannot be delivered for any reason other than a carrier's loss or damage due to the address you "the customer" provided, or should you refuse the package, you remain responsible and hereby agree to pay for the order in full, waiving any and all rights or charge back to TBHG, LLC.
While FedEx cannot deliver to P.O. Boxes, the US Postal Service does! Our shopping cart automatically calculates the shipping cost for USPS Priority Mail and Priority Mail Express; simply select that shipping option at checkout.
Upon receipt of your order, please check your purchases carefully. Verify that the size and style is what you ordered. If Bambino has made an error, we will correct our error as quickly as possible at no additional charge to you.
Please make note of these simple guidelines:
You must contact us prior to sending back a return for refund, or return for exchange. We will issue you a return authorization number (RA) that must appear on the outside of the return box. We cannot accept shipments that do not have an RA numbers listed on the box. If a damaged and/or defective product is returned without a return authorization code (RA), the customer will not be eligible to receive a replacement or refund.
The Bottom Half Group makes every effort to ensure the information we provide to our customers on our website is as accurate and complete as possible. However, there may be some instances when information about our products as described on our website may be different than the products received from our manufacturer. The Bottom Half Group, LLC reserves the right to correct or update the content of our website at anytime without notice.
The Bottom Half Group, LLC also reserves the right to refuse or cancel any orders containing errors or inaccuracies. If an order is canceled after your payment has been processed The Bottom Half Group,LLC will issue a full refund. There will be no $5 charge for this.