Shipping & Returns
Shipping & Returns
We offer discreet shipping throughout the continental United States via FedEx ground. We take your privacy seriously, which is why our packaging is discreet and nondescript. Keep in mind that some items may ship separately, but rest assured that we will communicate any updates regarding your order along the way.
Most orders ship the same day for in stock items if your order is received by 2:00 pm Central Time, Monday thru Friday. Orders received Saturday or Sunday will be shipped the following business day. During high volume times such as a holiday weekend sale, an additional day to ship may be required.
We offer free discreet shipping on all orders $70 or more. All samples ship for free.
Delivery to Closest FedEx Location
For those who prefer to pick up their packages at a FedEx or Walgreens location, we make it even easier. Simply include the address of the FedEx or Walgreens as the shipping address, and we'll take care of the rest.
To ensure privacy and keep our customer's information under wraps, every shipment is delivered in discreet packaging, with plain boxes. The sender's name is TBHG, eliminating any doubts about the contents of the package.
"TBHG, LLC" and our postal mailing address and the item number of the product purchased.
- Where a package cannot be shipped discreetly, we will clearly identify that product prior to your purchase on the specific product page.
- Delivery to the closest FedEx option during checkout is another effective and convenient way to increase privacy.
Your privacy is very important to us.
Incorrect and Incomplete Delivery Information
If you provide us with an address that is incorrect or incomplete and the carrier returns the package to us, we can re-ship the package to a customer-supplied CORRECTED address with re-ship charges applied, or we can refund your purchase price less a 25% re-stocking fee. An additional fee may also be incurred for the returned package. That fee, applied by FedEx and USPS will be billed to you or can be taken from your refund.
Returns after 3rd Delivery Attempts
FedEx will make a total of three (3) delivery attempts on consecutive days (M-Sat). After each delivery attempt FedEx will leave a FedEx Info Notice telling you the approximate time of the next delivery attempt. If after 3 attempts they still have not found you at home, they will return the shipment unless you call FedEx at 800-419-4343. You can customize your delivery request through FedEx Delivery Manager (register at FedEx.com/Deliver) to reroute your package to the closest FedEx location if you are away from your residence. If after five (5) business days you have not picked up the package from the local FedEx location, it will be returned to us.
Reshipment charges apply for orders returned for non-delivery plus we may charge you a 25% restocking fee if the package needs to be repackaged.
Lost or Damaged Packages
Should an order be lost or damaged in shipping, we will open a claim with the shipper, upon your request. We will replace or issue credit for the lost or damaged order once the claim has been settled. Our liability in cases of a lost or damaged package is limited only and solely to the amount of the claim paid and settled by the carrier.There is a 30 day time limit from when the package is shipped to file a claim.
If a package cannot be delivered for any reason other than a carrier's loss or damage due to the address you "the customer" provided, or should you refuse the package, you remain responsible and hereby agree to pay for the order in full, waiving any and all rights or charge back to TBHG, LLC.
In person / will call pickups are not available at this time.
We can ship to P.O. Boxes
While FedEx cannot deliver to P.O. Boxes, the US Postal Service does! Our shopping cart automatically calculates the shipping cost for USPS Priority Mail and Priority Mail Express; simply select that shipping option at checkout.
Returns and Exchanges
Upon receipt of your order, please check your purchases carefully. Verify that the size and style is what you ordered. If Bambino has made an error, we will correct our error as quickly as possible at no additional charge to you.
Please make note of these simple guidelines:
- All returns/exchanges must be made within 30 days of receipt of product.
- For health and sanitary safety, no open packages may be returned.
- The "customer" will be responsible for the shipping back to our warehouse.
- Customers that do not pick up their Closest FedEx Location Delivery within five business days, the package will be returned to our warehouse and a 25% restocking fee + original shipping cost will be deducted from the refund.
- Your refund will be processed after the cost of shipping and a 25% re-stocking fee have been deducted.
- Your exchange will be processed after we receive the original order in our warehouse and depending on the reason for the exchange a re-stocking fee up to 25% could be applied.
You must contact us prior to sending back a return for refund, or return for exchange. We will issue you a return authorization number (RA) that must appear on the outside of the return box. We cannot accept shipments that do not have an RA numbers listed on the box. If a damaged and/or defective product is returned without a return authorization code (RA), the customer will not be eligible to receive a replacement or refund.
The Bottom Half Group makes every effort to ensure the information we provide to our customers on our website is as accurate and complete as possible. However, there may be some instances when information about our products as described on our website may be different than the products received from our manufacturer. The Bottom Half Group, LLC reserves the right to correct or update the content of our website at anytime without notice.
The Bottom Half Group, LLC also reserves the right to refuse or cancel any orders containing errors or inaccuracies. If an order is canceled after your payment has been processed The Bottom Half Group,LLC will issue a full refund.