Shipping & Returns
Shipping Policy
We ship discreetly throughout the United States via UPS, FedEx or USPS. Every order ships in a plain, unmarked box. The sender shows only as "TBH Co., LLC".
When your order ships
Orders placed by 5:00 PM Pacific Time, Monday through Thursday, ship the next business day. Orders placed after 5:00 PM on Thursday, or any time Friday through Sunday, ship on Monday. We do not ship on major US holidays; orders placed on or just before a holiday ship the next business day. During high-volume sales, please allow an extra business day.
Shipping rates (contiguous United States)
- Through September 30, 2026: free standard shipping on orders of $150 or more. Orders under $150 ship for a flat $9.95 (bags, sample packs and accessories) or $30 (orders that include a case).
- Starting October 1, 2026: free standard shipping on every order that includes a case. Orders of only bags or sample packs ship for a flat $9.95.
Ciao Bella apparel
Ciao Bella items ship separately from our diapers, so they usually arrive in their own package and have their own shipping charge at checkout: a flat $9.95, or free on Ciao Bella orders of $150 or more. If your Ciao Bella items end up shipping in the same box as your bags or sample packs, we'll refund the extra $9.95 to your original payment method when your order ships.
Alaska and Hawaii
Case orders ship for a flat $99. Bag and sample orders are priced by weight and shown at checkout.
Expedited shipping
Faster options are available at checkout and are priced there. Upgrading changes only the time in transit once your order leaves our warehouse, not when it ships. Transit times count business days only.
Carrier and tracking
We choose the carrier based on your order's size and destination. You'll receive a shipping confirmation email with tracking when your order ships.
P.O. boxes
We can ship to P.O. boxes. Orders to a P.O. box ship via USPS.
Pickup locations
You may ship to a FedEx, UPS or Walgreens pickup location by entering that location's address at checkout. Packages not collected within the carrier's hold period are returned to us.
Incorrect or incomplete addresses
Please include apartment, suite and unit numbers. If a carrier returns a package because the address was incorrect or incomplete, we can re-ship it to a corrected address with shipping charged again, or refund the order less a 25% restocking fee. Any return fee the carrier charges may also be deducted.
Refused or undeliverable packages
If a package is refused, or can't be delivered because of the address provided, the order remains payable and is not eligible for a chargeback.
Lost or damaged packages
Contact us within 30 days of shipment and we'll open a claim with the carrier. We'll replace or credit the order once the claim is settled.
International shipping
We do not currently ship outside the United States.
Returns Policy
Returns and exchanges
Our diapers and related items are hygiene products, so all sales are final. We cannot accept returns or exchanges on any order, opened or unopened. Please check sizing before you order. Our sample packs are the easiest way to find your fit before buying a bag or case.
If we made a mistake
If you receive the wrong item, or an item arrives defective, email support@bambinodiapers.com within 7 days of delivery. Include your order number and a photo. We'll send a replacement or issue a refund. Please don't send anything back unless we ask you to. For packages damaged in transit, see Lost or damaged packages above.
Questions
Email support@bambinodiapers.com. We reply within 2 business days.
Website errors
We make every effort to keep the information on our website accurate and complete. Occasionally a product description may differ from the product we receive from our manufacturer. TBH Co., LLC may correct or update the content of our website at any time without notice. We also reserve the right to refuse or cancel any order that contains an error, including a pricing error. If we cancel an order after payment has been processed, we will issue a full refund.