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Refund policy

Please make note of these simple guidelines:

  • All returns/exchanges must be made within 30 days of receipt of product.
  • For health and sanitary safety, no open packages may be returned.
  • The "customer" will be responsible for the shipping back to our warehouse.
  • Customers that do not pick up their Closest FedEx Location Delivery within five business days, the package will be returned to our warehouse and a 25% restocking fee + original shipping cost will be deducted from the refund.
  • Your refund will be processed after the cost of shipping and a 25% re-stocking fee have been deducted.
  • Your exchange will be processed after we receive the original order in our warehouse and depending on the reason for the exchange a re-stocking fee up to 25% could be applied.
    You must contact us prior to sending back a return for refund, or return for exchange. We will issue you a return authorization number (RA) that must appear on the outside of the return box. We cannot accept shipments that do not have an RA numbers listed on the box. If a damaged and/or defective product is returned without a return authorization code (RA), the customer will not be eligible to receive a replacement or refund.

You must contact us prior to sending back a return for refund, or return for exchange. We will issue you a return authorization number (RA) that must appear on the outside of the return box. We cannot accept shipments that do not have an RA numbers listed on the box. If a damaged and/or defective product is returned without a return authorization code (RA), the customer will not be eligible to receive a replacement or refund.

Website Errors
TBH Co. makes every effort to ensure the information we provide to our customers on our website is as accurate and complete as possible. However, there may be some instances when information about our products as described on our website may be different than the products received from our manufacturer. TBH Co., LLC reserves the right to correct or update the content of our website at anytime without notice.